Our Community workers welcome and be-friend with new women using the service, providing information, guidance and practical support regarding the different activities at the drop-in (including crèche, English classes, arts and crafts etc, training courses). They carry out in depth needs assessment to identify each women’s individual needs.

By working initially in a language they understand, we build a relationship of trust, enabling us to support women to access our services and those in the wider community. As appropriate women are referred to the Advocacy Worker who supports women with practical problems like understanding letters from utility companies, schools, health services, DWP etc.

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